Refund Policy

Refund Policy - Kasba Natural
Effective Date: [08-March-2025]

At Kasba Natural, we strive to provide high-quality dry fish, hair oils, and health supplements. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
We offer refunds only under the following conditions:
✅ Damaged or Defective Products: If your item arrives damaged, defective, or in poor condition.
✅ Incorrect Product Received: If you receive the wrong item.
✅ Expired Health Supplements: If you receive a supplement that is past its expiration date.

Refunds are NOT available for:
❌ Perishable Items: Due to hygiene and safety reasons, dry fish is non-refundable.
❌ Opened or Used Products: Hair oils and supplements that have been opened or used cannot be refunded.
❌ Change of Mind: We do not accept returns or refunds if you no longer want the product.

2. Refund Request Process
1️⃣ Contact Us at [support@kasbanatural.com] within 24-48 hours of receiving your order.
2️⃣ Provide clear images of the product showing the issue.
3️⃣ Our team will review your request and respond within 2-5 business days.
4️⃣ If approved, refunds will be processed to your original payment method within 5-7 business days.

3. Replacement & Exchange Policy
If eligible, we may offer a replacement instead of a refund.
Exchanges are possible for incorrect or defective items.
4. Shipping Costs
If a refund is approved, shipping costs are non-refundable.
In cases of incorrect or defective items, we will cover the return shipping costs.
5. Contact Us
For any refund inquiries, please contact our customer support at:
📧 Email: [support@kasbanatural.com]
📞 Phone: [+91 63695 94775]